This document is the culmination of work undertaken by the Corporation of the County of Middlesex between September 2022 and January 2022 to review Information Technology Services (ITS) service delivery and develop a multi-year IT Strategic Plan (ITSP). Funding for this project was provided under the Province of Ontario’s Municipal Modernization Program.

Development of the ITSP was highly collaborative, engaging senior management and staff from all departments of the County, Middlesex-London Paramedic Service and lower tier municipalities that use County IT Services.

The overall approach was, by design, driven from a non-technical perspective to ensure alignment with the needs staff and lower tiers that use County IT services.