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 FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions (FAQ)
Do drivers carry money to make change?

No. Exact fare of $5.00 is required.  Place cash in the fare box when you get on the bus.

Cash (exact change) or credit/debit payment accepted on the bus. 

Does County Connect operate on holidays and weekends? 

Route 1 and Route 2 do not run on weekends, but Route 3 operates on Saturdays.

  • Route 1: Lucan, Ilderton, Arva, and London (weekdays only)
  • Route 2: Woodstock, Ingersoll, Putnam, Dorchester, and London (weekdays only)
  • Route 3: Dorchester, London, and St. Thomas (Monday to Saturday)

Please note that there is no service on statutory and civic holidays.

Are seniors eligible for a transit tax credit? The Seniors’ Public Transit Tax Credit is a refundable tax credit to help seniors with public transit costs. Eligible transit expenses incurred on or after July 1, 2017 can be claimed for the credit. For more information on this new tax credit, visit the Government of Ontario website. 
Are pets allowed on board? No.  Only service animals are permitted.
Is there a monthly pass option?

Yes, currently, we only offer a discounted 30-day student pass at $160. It is available to all students, providing unlimited rides on both Middlesex County Connect routes for 30 days at a reduced rate.

The student pass is exclusively available for purchase through the Blaise Transit app and is valid for 30 days from the date of purchase. Download the free Blaise Transit app from the Apple Store or Google Play. Click here for more information on the County Connect App.

The pass is non-refundable and cannot be canceled once purchased. A new pass can only be purchased after the current one expires.

To use this pass, students must book their rides through the app and select the pass as the payment method when booking a trip. There is no requirement for students to physically print or display the pass, nor do they need to show their booked trip upon boarding the bus. However, students will need to present their valid student ID when getting on the bus. The bus driver reserves the right to deny boarding if the student ID is not presented.

***Please note that the pass will only appear as a payment option on the app if you have set up a "student" profile within the Blaise Transit App. 

Click here for more information on fares and passes.

Does service still operate in inclement weather? 

Due to safety concerns, service will not operate if the weather and/or road conditions are deemed unsafe for vehicles to operate. Transit services will be cancelled when Middlesex County declares a significant weather event.

Where will changes or updates to the service be posted? 

There are multiple ways to stay informed about service disruptions:

  1. Download the free 'Blaise Transit' app from the Apple Store or Google Play

  2. Subscribe to our e-alerts: middlesex.ca/connect-alerts

  3. Check Facebook page: @CountyMiddlesex

  4. Check website: www.middlesex.ca/ct

  5. Speak to a Customer Service Representative at 1-888-465-0783 daily between 9 am and 5 pm.

Holiday Schedule

Middlesex County Connect will NOT be operating on the following holidays: 

Christmas Day: Monday, December 25, 2023
Boxing Day: Tuesday, December 26, 2023
New Years Day: Monday, January 1, 2024
Good Friday: Friday, March 29, 2024
Easter Monday: Monday, Apr 1, 2024
Victoria Day: Monday, May 20, 2024
Canada Day: Monday, July 1, 2024
Civic Holiday: Monday, August 5, 2024
Labour Day: Monday, September 2, 2024
Thanksgiving Day: Monday, October 14, 2024
Christmas Day: Wednesday, December 25, 2024
Boxing Day: Thursday, December 26, 2024

Service Provider

County Connect service is contracted to a service provider, Voyago, We continuously work with Voyago to ensure the County Connect bus service is always operating to high standards of safety, reliability, cleanliness and customer service.

Covid-19 Health and Safety 

Starting Saturday, June 11, 2022, masking will no longer be required in most settings across Ontario, including public transit.

GTFS Feed

Click here to download Middlesex County Connect GTFS Feed

​​​​Please note: Arcadis IBI Group’s TRANSIT-data-tools system was used to create and maintain this GTFS feed.


Contact Us

 1-888-465-0783
Monday to Sunday: 9:00 a.m. to 5:00 p.m.

* If outside service hours, please leave a message and staff will return your call as soon as possible. 

Email: @email

CLICK HERE TO RECEIVE EMAIL UPDATES

 

Anum Maqsood
Community Transportation Project Manager
County of Middlesex
519-520-5886
@email

Cindy Howard
General Manager Finance and Community Services
County of Middlesex
@email

Cara A. Finn 
Director of Economic Development
County of Middlesex
@email

Middlesex County Connect has been made possible through funding provided by the Government of Ontario's Community Transportation Grant Program.